Contact
One address, and a person on the other end of it. Whatever the question — a run that behaved oddly, a plan, a security concern, or whether Recurback is worth your time at all — it goes to the same place.
Write to us
We answer within one business day. If something is actively charging your customers and you want it stopped, say so in the subject line and it goes to the front — though you can stop a run yourself at any moment from the dashboard, and revoking your key in Stripe halts everything immediately.
What to include
You do not need to prepare anything, but these three things turn a conversation into an answer:
- the email address you signed up with
- roughly when it happened, and whether it was a scan or a live run
- what you expected to see, and what you saw instead
Never send us an API key, a password, or a customer's card details. We will never ask for any of them, and we cannot do anything useful with them — your key lives encrypted in a store we read from, not in an inbox.
Security
If you have found a vulnerability, write to the same address with “security” in the subject and we will reply the same day. Tell us what you found and how to reproduce it; please give us a chance to fix it before publishing.
We will not pursue anyone who reports a genuine issue in good faith and without accessing or altering another customer's data.
Your data
To ask what we hold, have it corrected, exported, or deleted, write to the same address. See the privacy notice for what is held and for how long.